Guide To VOIP, PBX, PABX, Voice Mail, Voicemail, Music On Hold Equipment.
This short guide will explain what you need to know about PBX, PABX, telephone systems, telecom equipment, business phone systems, voice mail, and music on hold equipment. PBX stands for Private Branch Exchange. Another acronym is PABX which means Private Automatic Branch Exchange. PBX and PABX are the same thing. It is like having a small phone company in your office. The PBX is a master switch that connects all of your incoming telephone lines to private extensions. The PBX supplies its own dial tone and ringing current to the extensions.
Typically, the extensions of the PBX are connected to telephones, but may be connected to other telecom devices. The Private extensions draw dial tone from the PBX just like your home phone draws dial tone directly from your phone company. This is called internal or intercom dial tone. All of the extensions can share any or all of the available outside telephone lines. These lines from the phone company are known as CO (Central Office) lines. They may also be VOIP lines such as Vonage which typically has a modem or router with rj-11 phone outputs to plu phones into. These lines may also be plugged into the CO input jacks of the PBX.
Some Systems are digital and require expensive proprietary phones that may be difficult to maintain and replace. Other systems are analog such as the DataLabsUSA (tm) Systems made by Data Labs. The extensions can be phones, fax machines, cordless phones, POS systems, modems and many other standard analog telecom devices. These can be as inexpensive or as expensive as you desire. Typically, analog phones can be purchased at any major super store for as little as $19.00 or may be dual line feature rich phones with caller id displays for about $59.00 made by such companies as GE, and AT&T. Extensions can answer incoming calls and make outgoing calls on any available CO lines connected to the PBX. Commonly, the extension user dials 9 to get an available outside line to make an outside call. You can also dial a code to seize a specific line. When a call comes into the PBX, it may ring to any number of extensions depending on your company's needs.
Extensions may place callers on hold with music / messaging that captures the callers attention while on hold. An external Music On Hold Player can be connected to the PBX. A complete Music On Hold recorded production may be pre-recorded into the player delivering music and messages to the caller on hold. Extensions can also transfer calls to other extensions and the caller is hearing the Music On Hold Source while waiting for the extension to answer. Also, extensions can make private intercom calls to other extensions without using an outside line just by dialing an extension number.
Todays PBX and Voice Mail Equipment is easy to install. Simply plug all lines and extension devices into the PBX. If wiring is beyond your scope, plan to have a wiring person or company commonly called an interconnect company run the wiring for you or simply buy the wiring at Radio Shack or any electronics supply house and wire it yourself. You will need standard single line rj-11 plugs at the end of every line and extension device.
A PBX can also be connected to an Auto Attendant and Voice Mail / Audiotex System that can give multiple callers choices to dial into desired extensions and into voice mail boxes when those extensions are busy, not answered or placed in Do Not Disturb Mode. There are many other useful features of the Voice Mail / Auto Attendant Systems such as Audiotex. Audiotex is a menu system that allows callers to hear messages and transfer to extensions by dialing single digits in a multiple layered menu system. Callers may also dial an extension number or a menu item that points to an extension. Example: Press 1. For Company Information, 2. For Sales, 3. For Support 4 or dial 0 for operator assistance. Setting up an easy to use and sensible auto attendant will add efficiency to your office and can supplement or even replace a live operator.
You may answer new calls coming into the PBX "live" at any extension or allow the Auto Attendant to answer the call with your own recorded main greeting. This main greeting is self recorded and the auto attendant can play different recorded greetings for different hours of operation. Once a caller is listening to the Main greeting, they can dial any extension number to be transferred directly or they may dial any single digit to enter the Audiotex Menu system. Once There, a caller can hear messages such as a company directory, hours of operation, or store directions, web site information etc.
Once in the menu system, a caller can also dial single digits to transfer to a live person or a departmental extension. When a call is transferred to an extension that is busy or not being answered, the call transfers to the private mail box used only for that extension. Once there, callers may hear private mail box messages and may leave private time stamped messages for the extension's mail box owner. The mail box owner may check their messages or have them notified and even delivered to their cell phones or their internal extensions. Or they may be notified of new voice mail in their mail box by the system notifying their private pager. When a mail box calls the mail box owner's cell phone, private extension or a pager, this is called Notification.
Some PBX's have built-in Auto Attendants, but they are usually limited in many ways. For a full featured Auto Attendant that really acts like a live operator, separate Voice Mail / Auto Attendant Systems may be connected to the PBX. These Systems combined with a PBX are called "Combo Telephone Systems". DataLabs has designed several High Quality DataLabsUSA Combo Systems with different features that solve Telecom needs for SOHO businesses at amazingly low prices! We have many thousands of installations for sales and service businesses, legal offices, doctors, dentists, Realty offices, Churches, synogogues, and basically all types of businesses and organizations where telephone service is the life blood of the business...
Whether you need Voice Mail Only or a combo system, Data Labs has the expertise to help. Data Labs even has options that allow a caller to follow you to your cell phone or another outside line when you are out of the office and need to stay in touch. This is known as "remote extensions"! We also give you access to your office PA system or stereo from any extension to broadcast over a speaker system from any extension phone.
How many lines and extensions do you need? That depends on your business and how many workers are answering the phones and how many will be using an outside line at any given time. For example, a DL-424-832 PBX will allow 4 lines to be shared with 24 extensions. If that is not enough, you may upgrade to 8 lines so that extension users have more outside lines available. You can also upgrade to 32 extensions with an extension upgrade card.
Data Labs manufactures the well known "DataLabsUSA (tm)" brand PBX's, Auto Attendant / Voice Mail and Music On Hold Systems. All of DataLabsUSA systems work on all normal lines and are now Vonage and other VOIP line compatible as well. Data Labs has 90 days Free Customer support (second to none) - before and after the sale! This is very important as many companies charge for any support. Support may be very important as you will want to tailor your system to match your particular business requirements. You will want to purchase equipment from a company with experience such as Data Labs which knows small business and has been serving companies for over 25 years. A quick email or a call to Data Labs can start you on the road to purchasing a high quality, affordable telephone system for your business or organization. Please call Data Labs at 215- 698- 2933 to ask questions and determine your needs and available options for your business telephone system.
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Combo PBX and Voice Mail System Shown Above.
(case appearance may vary)
Jacks for simple connections
of all Telephone Lines and extension phones.
All Voice Mail cables provided. Simple Installation for the "Do it your-selfer"
DataLabsUSA IS HERE!
DataLabs Means Business since 1982!
Medium Size Business
SOHO GREAT DEAL!
LIMITED TIME -- SAVE 70%
NEW IMPROVED -- Professional 4 - 8 line PBX
Voice Mail Combo System!
DataLabsUSA Voice Exec DL-424-832-2+
4 Line by 24 Extension
Business Telephone Combo System Includes PBX, Voice Mail, Auto Attendant, Audiotex, Music On Hold!
We are really excited! Compare Data Labs own brand DataLabsUSA DL-424-832-2+ (plus version) Voice Exec Combo Telephone system with the competition. Now is your chance to buy direct from the manufacturer. This is a remarkable deal. This self contained matched set --includes: 4 line, 24 extension PBX with its own dial tone, built in Music on Hold, and extensive routing, forwarding, and transferring. New and improved system now provides conferencing with the outside (CO) lines 3 way calling and / or Centrex features, extension monitoring and other advanced industry standard PBX capabilities. Use it with "off the shelf" standard touch tone phones. This system allows a single line or a dual line phone access to up to 4 incoming telephone lines. This Combo includes a state of the art industry standard Professional Voice Mail / Auto Attendant Machine. You will love each unit's capabilities rivaling $2000.00 units made by companies like Nortel, Lucent, and Panasonic.
This New Improved Combo Telephone System is ideal for small to medium size offices. Join the thousands of happy end-users of DataLabsUSA systems. GREAT FOR REALTY OFFICES, ATTORNEYS, Doctors and Dentists, Churches and Synogogues, Consultants, Computer Firms, Support Centers, Sales and Service Businesses where access by callers to inside and remote phones are the lifeblood of the business.
Now get quality equipment with industry standard features for less than 1/4th the average industry cost. And you get FREE CUSTOMER SUPPORT FROM DATA LABS. The DataLabsUSA Voice Exec PBX DL-424-832-2+ has support for up to 4 incoming lines and up to 24 extensions with 2 extensions feeding the DataLabsUSA Executive Voice EVM-2xv+ Voice Mail Unit. This system can handle up to 4 incoming and outgoing calls on up to 22 extensions. The Auto Attendant can process and route two calls simultaneously if you have at least 2 lines connected. Two Voice mails can be processed simultaneously. Up to 14 conversations can take place at the same time. You can easily set any individual or group of extensions as an operator station. The Voice Mail unit is self configured (plug n play) to the PBX and is easily programmed from any "off the shelf" standard telephone plugged into a programming phone jack (RJ-11) on the rear panel of the Voice Mail System. Remote programming from the PBX or from the outside is also available.
Since both the PBX and Voice mail units are self contained and 100% digital, NO COMPUTER IS USED TO PROGRAM THIS COMBO SYSTEM. The Voice Mail unit and PBX has EEPROM FLASH MEMORY and an installed back up internal rechargable battery and optional external backup battery providing industry standard safety so you never have to worry about losing your Settings, Voice Mail, or Audiotex messages. The DataLabsUSA DL-424-832-2+ Combo system can also be programmed remotely, or by using any extension phones. Voice Mail / Auto Attendant / Audiotex Programming is Voice Menu driven and provides great flexibility for your application.
PBX And Voice Mail (case appearance may vary)
There are up to 255 mailboxes and up to 1054 user mail box recordable greetings and up to 6.5 hr. of high quality message storage . Self contained professional greetings and information messages are available and the user may record audiotex messages in 256 menus as well. The system can easily be programmed for Day, Night, Break-time, and Holiday as well as temporary system greetings. There are 256 possible menus available to inform the callers which may be nested in 4 layers and may have recipients. For example, tell the caller in a greeting "Press 1 for Sales" and the call automatically rings to extension 600 or whichever extension you desire. The caller could also dial the extension directly by dialing 600. This caller selectable menu system helps your business sound like a Fortune 500 Company. Not only will your callers be impressed, but your overall office efficiency will rise dramatically.
DataLabs put the DL-424-832-2+ two piece DataLabsUSA Voice Exec Combo Phone System to rigorous testing. Programming is simple and no computer is used as these are self contained devices. The voice quality of greetings and messages we saved were as loud, crisp and clear as the most expensive telephone company systems. The built-in voice prompts sound great and guide you and your callers through each function. The prompts can be customized by the user. Once recorded over, they can always be returned to their original state. We took our famous DL-424-2 Combo system which is owned my 1000's of happy customers and souped it up-- adding many advanced features. Our new system now has Caller ID Pass to assigned ringing extensions. We also added a new Extension Monitor feature, more message time, higher quality vivid sound and greater bandwidth on the PBX and voice mail, Line Supervision detection, AM and PM time and date stamping, higher security control, and a huge audiotex menu system that can provide clarity and convenience for your callers. We now have accessibility to your telephone line(s) 3 way calling or centrex transfer features which can allow REMOTE EXTENSIONS. There is even a new PA (Public Address) access feature from any extension. These two units can make your business sound ultra professional at that all important time -- your customers first contact. Volume controls, mail box functions, audiotex information menus, ring count, Extension cascading, new mail notification, recipients, and all other important settings are easily available. Settings may be changed on the fly for the dynamic business. You may program it via phone extension, special programming phone or with remote (outside) programming.
Callers inside and out have access to leave and retrieve messages from up to 255 mail boxes. Extensive notification capabilities of voice mail waiting to be heard allow mail box owners to have their internal extension phones and / or outside cell phones called by the system. Once the system notifies a mail box owner, a unique password allows them access to their their voice mail. Of course notification can also be used for outside phones of any kind. Also, pager notification is available. Any mail box owner may call in for their password protected voice mail any time they want, but it is ideal to have the system remotely notify mail box owners in or out of the office. As they are notified, the system will permit them to hear all of their password protected voice mail.
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FEATURES AND HIGHEST RELIABILITY!
Programming is a snap with built-in Voice Prompts and an EASY operating manual which explains the operation of the PBX and the Voice Mail Units. The manual will show you how to set up mail boxes, dedicate extensions to different lines, set ring count, and all other functions with a step by step procedure. Real voice prompts guide you or your callers through each function. There are Greeting Only Audiotex Messages available when you want to inform your caller. You can easily set up a layered menu system for callers as well as direct extension dialing w/ voice mail when the extension called doesn't answer, is busy, or has "Do not Disturb" set. We have made this so easy that you will not need a telephone installer to set up this system. It's simply Plug n play and then add your own personal options from the Step by Step manual.
One of DataLabsUSA DL-424-832-2+ Combo's most amazing features is the ability to determine with real voice reporting which mailboxes have messages waiting with internal or external voice notification which can be set at various intervals to call an extension, outside cell phone or land line phone until the voice mail is heard. Notification settings include wake up times and on and off time so that the mail box owner is never disturbed.
There is No Need to dial each mailbox. The System calls your private extension, outside phone, cell phone, and lets you pick up your password protected messages as soon as a caller leaves them, or at preset times for any interval you desire.
The system allows the user to make station intercom calls, place calls on hold (Music & Announcing on Hold is available with any music source (We recommend our optional DP-2000 Digital Music On Hold Player) or use the default built-in cheerful melody, transfer outside calls from one extension to another or automatically forward from one extension to another using "Follow Me". There is also Three Party Monitoring / Conferencing. Standard features also include dedicated Fax on any CO line for transfer of faxes to the fax machine while sharing the line for outside calling. -- Also, you may have a private line dedicated to any extension. For the many great features this PBX / Voice Mail Combo has, please see the list below.
Simply a Great
4 Port 24 extension expandible PBX Retail Price -- $1699.00
Deluxe 2 Port Voice Mail Retail Price -- $1199.00
Voice Mail (EVM-2xv+) (on right in photograph above) provides:
Six and one half (6.5) Hours Messaging Time (Crisp and Vividly Clear)
256 Voice Mail Boxes and 1024 outgoing Mail Box Messages Available!
Over 40 Audiotex messages are professionally announced with a female voice and are customizable!
Audiotex built-in prompts announce to your callers their call status such as "We are transferring your call", "That line is busy now", etc. Also, the new expanded Audiotex information menu system allows you to inform callers and tell them their options and then route the calls as you desire to the appropriate messges and extension(s).
Works with most popular PBXs that have Analog (normal dial tone) extensions including DataLabsUSA PBX DL-424-832 included with DL-424-832-2+ Combo.
Automatically handles your PBX functions with auto attendant or allows manual operator supervision!
Handles up to 2 Voice mails on up to 4 outside lines at once when connected to the PBX-424-832.
Auto Attendant answers the phone like a real professional operator!
Multiple Menus and Greetings!
Self configures (Plug n Play) to PBX!
Day / Night / Vacation & Temporary Main Greetings!
All Digital (no moving parts or hard drive) with small footprint and ultra cool reliable operation.
Programmable Greetings, Ring Count, Message Length, and Maximum Message Count for each mail box.
Information Only Audiotex Messages Have 256 Menus With up to 4 layers.
Audiotex messages may have recipients (extensions and / or mailboxes) set as desired.
Pager and Cell Phone Notification of Voice Mail Waiting to be heard.
Voice Prompts guide you and your callers through each function.
Step By Step Easy Read Manual!
Self Contained Unit uses Internal Programming with standard phone (any off the shelf touch tone phone) -- NO COMPUTER REQUIRED. Also program remotely from any standard outside phone or cell phone.
Also User Programmable from any Phone extension of the PBX.
Security Codes for system, administration and individual mail boxes.
AM / PM Time and Date Stamp on all voice mail messages.
Eeprom Flash Memory - keeps all settings and messages in a power failure for up to 10 years!
Easy Message Retrieval with password protection and full featured remote notification.
"Waiting to be heard Voice Mail" notification will even call a mail box owner's cell phone and / or internal extension and allow the password protected Voice Mail messages to be heard. Of course, mail box owners can call in for messages anytime they desire.
Multi Language Settings allow greetings and Audiotex in multiple languages to be Caller Selectable.
DataLabsUSA EVM-2xa+ Makes your company sound like a Fortune 500 Company!
FREE CUSTOMER SUPPORT! (90 days) and One (1) Year limited warranty!
PBX DL-424-832 shown in photograph above gives standard touch tone telephones the following features:
Up to Four (4) Outside Lines (4 Ports) with NEW Line Supervision detection! Now Compatible with Vonage Voip and regular lines!
Up to 24 internal Extensions (allow 2 for Voice Mail System) expandible to 32 extensions!
New! Caller ID pass to assigned ringing extensions! Optional Caller ID transfer card available
PBX provides its own internal dial-tone and fast access to the outside telephone lines!
Extension privacy assured! Never worry about picking up a phone and interfering with a fax or data transmission or a conversation + NEW Extension Monitor Feature allows select extension to monitor other extensions (Only use this feature as local laws permit).
NEW IMPROVED - Greater Audio Clarity - higher volume levels and greater bandwidth provides superior performance use of any "off the shelf" standard touch tone phones and devices including modems, POS systems, cordless phones, and fax machines. Use your existing phones or any phones of your choice as there is no need for expensive proprietary phones used in many competitors systems.
Auto Access any idle ouside line, specific line or set any extension for DIAL 9 Option.
Make intercom calls to any extension!.
Easy Set-up with password protected enhanced programming by extension phone.
Internal Flash Memory secures settings.
Grouping (Incoming and outgoing calls)
Incoming ring assignment
NEW - Extensions can access company PA system with easy plug in mini jack
Conference calls- and access to 3 way calling and / or Centrex 3 way / transfer services
8 independant conversation loops allows up to 16 people using the system at one time
Answer a call and transfer to any extension!
Assign a fax line or private line to an extension
Virtual Extensions (Parking Orbits) - Allows calls to be put on hold with music / messaging for up to 4 minutes and retrieved with one keypress.
Direct Pickup Code allows users and Voice Mail System to pick up busy or no answer transfers instantly as Auto Attendant transfer does not require the usual supervision. Lack of this feature causes delay in other systems costing many times as much. Also, extension users may pick up a call on a non ringing extension with a convenient pick-up code
Music On Hold has built-in melody or optional external source (plugs in with included standard 3.5 mm. mini plug), and is compatible with the optional DataLabsUSA DP-2000 Music / Messenging On Hold Digital Player.
Hold using flash key on phones for up to 4 minutes - Hang Up - then pick up the held call by simply dialing 1.
Call Pickup - Call Park
Brokers Call -- allows user to hold one call while with another caller and then return to original call.
Dial 0 for the Operator.
Toll Restriction Capable by Extension
Transfer - Attended or Unattended
One (1) Year Limited Parts Warranty / 90 days Labor & 90 days Free Customer Support!
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